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Clear the local cache to fix 3DEXPERIENCE references

How to clear the local cache to avoid reference errors in 3DEXPERIENCE ?

Issue : 

When opening an assembly from 3DEXPERIENCE, missing local references may be searched by the system. 

This can happen when : 

  • The original files were not migrated from the local cache. 
  • Thes local files were later deleted.
  • The machine that performed the first save is trying to access paths that no longer exist.

Solution 1 : Clear the local cache

Prerequisite : Save all files before performing this action 

A/ Method via the 3DEXPERIENCE task pane 

  1. Open the task pane.
  2. Open the 3DEXPERIENCE files on this PC tab.
  3. Click on Refresh view.
  4. Select all the files.
  5. Click on Delete from this PC.

Animation - Clear local cache

Warning 

Make sure to uncheck this option: 

warning local cache

This ensures that only the local cache is cleared to fix issues, while preserving your work stored in external folders.

B/ Manual method

1.Go to the local cache folder :

'C:\3DEXPERIENCE\tenant ID (username)'

How to find your tenant ID : 

  • Log in to 3DEXPERIENCE
  • Identify the ID starting with r********** (for Desktop accounts) or o********** (for Online accounts) in the URL
identifiant 3DX

2. Delete all files (included the Remote Files subfolder)

-> Reopen the assembly from 3DEXPERIENCE

The cache may be relocated. In this case, look under : 

%localappdata% > DassaultSystemes > 3DEXPERIENCE > R*********(username)

Report this problem!

a. Problem solved? Let us know so that we can prevent it from happening again!
b. Still not working? Contact us too!

Contact : support@ohmycad.com