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❔ Known problems - How the software works

Customer Support

Knowledge Base

🔎 How to contact us

1. How to report a problem

🔄 Installation and update

2. error "Cannot install in a non-empty directory" when updating SOLIDWORKS

4. Error "Code: 1603" when updating SOLIDWORKS

5. "Cannot wait for process..." when installing SOLIDWORKS

6. SOLIDWORKS Desktop - the source folder version is not correct D:\ (or E:\)

3. Error "An incomplete installation has been found" when updating SOLIDWORKS

1. SOLIDWORKS update - what to do in case of problem

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🔓 Known issues - Opening SOLIDWORKS

Licence not granted or missing" error

"Failed to get login ticket..." error

"Unable to connect to 3DEXPERIENCE".

Unable to retrieve install data - fix

❔ Known issues - 3DEXPERIENCE

Denied access to 3DEXPERIENCE

❔ Known problems - How the software works

"Design library" folder missing from the design library

SOLIDWORKS ERROR : MOD-DIAM

Display problem - transparent files in SOLIDWORKS

Managing your graphics card for SOLIDWORKS

💻 Miscellaneous

Certified WORKSTATIONS

Clean uninstallation of SOLIDWORKS Connected

How to Manage a 3DEXPERIENCE License Renewal Efficiently?